WELCOME TO TSE

As a resident in a building managed by tse, you now have access to an industry leading web portal that allows you to interface with your property managers, download important documents, and receive important building-related communications.
 

WHAT CAN I DO ON THE WEB PORTAL ?

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Use the web portal to report a move, to request an update to your intercom programming, to purchase a new key, to request approval for renovations in your condo, to ask a question or report a problem, to consult and download important documents, and much more. All of your needs as a co-owner can be addressed via the web portal.

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HOW CAN I ACCESS THE WEB PORTAL ?

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Navigate to tse.upperbee.com. You can access the portal via our website at https://tsems.com/ by clicking on the blue 'login' button.

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WHERE CAN I GET MY REGISTRATION KEY (CONDOPASS)?

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If you are a co-owner in a building managed by TSE, you should have received your registration key (CondoPass) by email. If you have not received it, please contact TSE at (905) 764-9166 x 34. If you are a tenant, please contact your landlord for any questions or problems in the condo you are renting.

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WHAT IS YOUR RESPONSE TIME?

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TSE’s dedicated customer service team will respond to your requests on a priority basis, within 24-48 business hours of receiving your request.

 

HOW DO I REPORT AN EMERGENCY ?

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Some situations may require emergency intervention, such as water leaks, equipment failures, or impeded access into the building. Contact our 24/7 emergency line at (905) 764-9166 option 70. Know that charges may apply for this service, so please use it only in the event of a real emergency.